Crash When Scrolling Font List

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ITFlip
Posts: 8
Joined: Thu Nov 01, 2018 7:43 pm

Crash When Scrolling Font List

Post by ITFlip »

When I scroll the list of fonts on the Home tab in Textmaker, Planmaker or Presentations, the app crashes and closes.
The crash occurs when I get to the 19th font in the list (after the list of recently used fonts).
Sometimes, but not usually, a system message pops up stating that the app has a bug and to contact the developer for an update.

This happens on my Samsung A9+ tablet, Android 16, One UI 8.0
It does not happen on my Samsung S24 Ultra, Android 16, One UI 8.0
The same version of Softmaker is installed on both the tablet and the phone: NX - IME (rev S1229.0929.1006) 64bit

I uninstalled and re-installed with the same result.
I don't remember this problem happening previously, but I'm not certain the problem started with the current version of Softmaker Office.
ITFlip
Posts: 8
Joined: Thu Nov 01, 2018 7:43 pm

Fix for: Crash When Scrolling Font List

Post by ITFlip »

The Softmaker Support Team suggest that I rename ~/SoftMaker/Settings to ../Settings(old) and see if that helps. This process resets configuration settings and keeps the old ones backed up in the Settings(old) folder.

This solution worked and I'm happy with the result. I don't know if changing a particular setting caused the problem or if there was a corrupted file, but the issue appears to be resolved. :)
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