Copy to clipboard causes crash

[tremo]

I just purchased Office Pro and I'm having a consistent, reproducible problem. If I do a simple Cmd-C copy of text (don't even have to paste it anywhere), from that point on quitting the program always causes a spinning beachball (which will go on forever). Force Quit is the only way out.

This happens with all three Office apps. Mac Pro, Mojave 10.14.6, 32GB RAM

Suggestions?

Thanks....

[SuperTech]

Thanks for reporting this problem. I have forwarded the details to our development team.

[Max_G]

Same here.

Copy/paste, either within Planmaker, or from Planmaker to another app, causes delay and beachballs.

Macbook Pro 15" mid 2015, 2.8 GHz i7 (DG) 16GB/1TB
PlanMaker 2021 (rev S1044.0316) 64bit
Monterey 12.3

[SuperTech]

We are unable to reproduce this problem in rev.1044. Please share your sminfo file, which you can generate by clicking on '?' > About > Write system information. Let us know if this problem is occurring with any specific file or with all the files?

Also, if possible, please share a screen recording of the problem for better understanding.

[martin@prinzip.com]

Hello SoftMaker team,
I also observe an annoying delay in Planmaker related to Ctrl+C (copy to clipboard) ...

I'm using PlanMaker Professional 2021 (rev S1044.0316) 64bit
on Windows 11 Pro with a fast AMD Ryzen 5 5600X processor.

(1)
I open my .pmdx file (272 kb). It's located on my Synology DiskStation in local network and it's accessed via WIFI.

(2)
I select a cell with content and press Ctrl+c.
I Immediately then press 3 times cursor down.

(3)
I observe that the cursor moves not before 2-3 sec are gone.
See the attached video.

Thanks for a fix here.
Martin, 04-2022

[SuperTech]

Thanks for sharing the steps. I tried these 3 steps multiple times and unable to reproduce this problem.

Please share the file in which you are getting this problem and let us know the exact range which you are trying to copy. It will be better if you can share a screen recording of this problem also for better understanding. You can make a screen recording using any free tool like Screen2GIF etc.

[martin@prinzip.com]

Hello SoftMaker Team, SuperTech.
pmdx file and recording attached. See above.
: )

[SuperTech]

Thanks for sharing the screen recording and the file. Please check your private messages inbox.

[martin@prinzip.com]

Thanks, SoftMaker support.
I can confirm that your revision 1045 for SoftMaker Office 2021 solves the specific performance problem I reported on April 1st, 2022 above under Microsoft Windows 11. There's no delay any more.

[SuperTech]

It's good to know that your problem is resolved, and thanks for this confirmation.