Printing error

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Absalon
Posts: 1
Joined: Tue Dec 23, 2025 6:06 pm

Printing error

Post by Absalon »

I just downloaded the new Office package and installed it, updating what I already have on a new and fresh Windows 10 install.
Now, when I go to print, my first printer says it's out of paper when it's full, and my second printer is reported to be offline, even though I call up a second program to print, to which it had no issues, even while TextMaker is still open and running. It functioned perfectly up to the point when I accepted the "suggested and offered" upgrade. . . That crap ain't a bloody "Upgrade"! It's a Brick Wall to any office-level program.
How can one fix it, or is the "FIX" simply reverting back to the old version?
raitis.veksejs
SoftMaker Team
SoftMaker Team
Posts: 188
Joined: Fri Sep 15, 2017 1:29 am

Re: Printing error

Post by raitis.veksejs »

Please include some screenshots illustrating the process (e.g. of error messages or warnings).

Also share the SoftMaker Office log file. To create it, click "Help (?) > About > Write System Information." The log file will be saved automatically in your %USERPROFILE%\Documents\SoftMaker folder with the name "sminfo.txt."
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