PDF Cannot be created/opened

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glmbp2020
Posts: 2
Joined: Thu Apr 10, 2025 3:10 am

PDF Cannot be created/opened

Post by glmbp2020 »

I am unable to open a PDF when the Blair font is used. Attached are the error messages I get when I try to export to PDF. I get Error code 58
Error 58 Screenshot 2025-04-12 at 1.24.46 PMPDT.png
but the expected PDF appears in my folder. When I try to open this pdf file I get the other error message.
Blair PDF cannot be opened Screenshot 2025-04-12 at 1.25.38 PMPDT.png
When I change the Blair font to a more standard one (such as Arial), the export to pdf works fine. What's the issue?
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3344
Joined: Wed Mar 11, 2020 5:31 pm

Re: PDF Cannot be created/opened

Post by SuperTech »

Thank you for bringing this issue to our attention. While we haven't been able to reproduce it internally, we'd appreciate it if you could share:
  • The affected file
  • The font file in question
For confidential files, please email them to forum[at]softmaker.com with this post's URL for reference. This will help us investigate and resolve the matter efficiently.
glmbp2020
Posts: 2
Joined: Thu Apr 10, 2025 3:10 am

Re: PDF Cannot be created/opened

Post by glmbp2020 »

I've attached 3 files - a spreadsheet with Blair font formatting in cell A2 and the 2 error msgs when I tried to export to pdf.

The font at issue is BlairMdITC TT (came with PlanMaker).

Thanks.
Attachments
Error code 58 msg
Error code 58 msg
Screenshot 2025-05-07 at 12.40.07 PMPDT.png (19.03 KiB) Viewed 16478 times
Cannot open PDF error msg
Cannot open PDF error msg
Screenshot 2025-05-07 at 12.41.06 PMPDT.png (24.83 KiB) Viewed 16478 times
Test 3.xlsx
Spreadsheet with Blair font formatting in cell A2
(6.04 KiB) Downloaded 218 times
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