2011 fails to start on Arch

Post here topics for SoftMaker Office NX and 2024 for Linux that do not fit in any of the application-specific subforums.
Post Reply
jose@cybergalvez.com
Posts: 3
Joined: Thu May 09, 2024 12:14 am

2011 fails to start on Arch

Post by jose@cybergalvez.com »

All the softmaker suite applications fail to start if the computer is on the network with the following crash report:

Code: Select all

May 08 18:03:34 CarbonPuker systemd-coredump[17796]: [🡕] Process 17537 (textmaker) of user 1000 dumped core.
                                                     
                                                     Module libnxegl.so without build-id.
                                                     Stack trace of thread 17793:
                                                     #0  0x0000744ec9a4273a n/a (libcrypto.so.3 + 0x24273a)
                                                     #1  0x0000744ec995079c n/a (libcrypto.so.3 + 0x15079c)
                                                     #2  0x0000744ec9d3ea28 n/a (libssl.so.3 + 0x17a28)
                                                     #3  0x0000744ec9d9c29c n/a (libssl.so.3 + 0x7529c)
                                                     #4  0x0000744ec9da0185 n/a (libssl.so.3 + 0x79185)
                                                     #5  0x0000744ec9db18a3 n/a (libssl.so.3 + 0x8a8a3)
                                                     #6  0x0000744ec9daa91d n/a (libssl.so.3 + 0x8391d)
                                                     #7  0x0000744ecacf0d8f n/a (libcurl.so.4 + 0x7ed8f)
                                                     #8  0x0000744ecacf2a2b n/a (libcurl.so.4 + 0x80a2b)
                                                     #9  0x0000744ecacecd2f n/a (libcurl.so.4 + 0x7ad2f)
                                                     #10 0x0000744ecac90de9 n/a (libcurl.so.4 + 0x1ede9)
                                                     #11 0x0000744ecac7f2c2 n/a (libcurl.so.4 + 0xd2c2)
                                                     #12 0x0000744ecac88af1 n/a (libcurl.so.4 + 0x16af1)
                                                     #13 0x0000744ecacc35e1 n/a (libcurl.so.4 + 0x515e1)
                                                     #14 0x0000744ecacc61d6 curl_multi_perform (libcurl.so.4 + 0x541d6)
                                                     #15 0x0000744ecac97c7c curl_easy_perform (libcurl.so.4 + 0x25c7c)
                                                     #16 0x0000000001304eed n/a (textmaker + 0xf04eed)
                                                     #17 0x0000000001305072 n/a (textmaker + 0xf05072)
                                                     #18 0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #19 0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17548:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17537:
                                                     #0  0x0000744eca51c39d __poll (libc.so.6 + 0x10839d)
                                                     #1  0x0000744ecac1b20b n/a (libxcb.so.1 + 0xd20b)
                                                     #2  0x0000744ecac1b910 n/a (libxcb.so.1 + 0xd910)
                                                     #3  0x0000744ecac1cba5 xcb_wait_for_reply64 (libxcb.so.1 + 0xeba5)
                                                     #4  0x0000744ecaeac20d _XReply (libX11.so.6 + 0x4120d)
                                                     #5  0x0000744ecae8d0f4 XGetWindowProperty (libX11.so.6 + 0x220f4)
                                                     #6  0x000000000141337a n/a (textmaker + 0x101337a)
                                                     #7  0x000000000142f322 n/a (textmaker + 0x102f322)
                                                     #8  0x00000000013f1eee n/a (textmaker + 0xff1eee)
                                                     #9  0x0000000000c06171 n/a (textmaker + 0x806171)
                                                     #10 0x0000000001401905 n/a (textmaker + 0x1001905)
                                                     #11 0x0000744eca439c88 n/a (libc.so.6 + 0x25c88)
                                                     #12 0x0000744eca439d4c __libc_start_main (libc.so.6 + 0x25d4c)
                                                     #13 0x0000000000414d69 n/a (textmaker + 0x14d69)
                                                     
                                                     Stack trace of thread 17549:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17551:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17783:
                                                     #0  0x0000744eca4f2f43 clock_nanosleep (libc.so.6 + 0xdef43)
                                                     #1  0x0000744eca4fed77 __nanosleep (libc.so.6 + 0xead77)
                                                     #2  0x0000000001403379 n/a (textmaker + 0x1003379)
                                                     #3  0x00000000012b7108 n/a (textmaker + 0xeb7108)
                                                     #4  0x00000000012b73fb n/a (textmaker + 0xeb73fb)
                                                     #5  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #6  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17550:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17782:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17781:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17784:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     
                                                     Stack trace of thread 17785:
                                                     #0  0x0000744eca4a34e9 n/a (libc.so.6 + 0x8f4e9)
                                                     #1  0x0000744eca4a5ed9 pthread_cond_wait (libc.so.6 + 0x91ed9)
                                                     #2  0x0000744ec46863fc n/a (iris_dri.so + 0x863fc)
                                                     #3  0x0000744ec469ec2c n/a (iris_dri.so + 0x9ec2c)
                                                     #4  0x0000744eca4a6ded n/a (libc.so.6 + 0x92ded)
                                                     #5  0x0000744eca52a0dc n/a (libc.so.6 + 0x1160dc)
                                                     ELF object binary architecture: AMD x86-64
Turning the wifi off allows the application to start.
System info:

Code: Select all

Operating System: EndeavourOS 
KDE Plasma Version: 6.0.4
KDE Frameworks Version: 6.1.0
Qt Version: 6.7.0
Kernel Version: 6.8.9-arch1-2 (64-bit)
Graphics Platform: Wayland
Processors: 8 × Intel® Core™ i7-8550U CPU @ 1.80GHz
Memory: 15.4 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620
jose@cybergalvez.com
Posts: 3
Joined: Thu May 09, 2024 12:14 am

Re: 2011 fails to start on Arch

Post by jose@cybergalvez.com »

As a workaround I downloaded opensssl version 3.2.1, the last version that worked with NX copied the contents to a folder in /opt and set LD_LIBRARY_PATH to that location before launching an NX application. Hopefully this will be fixed in the next build.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3172
Joined: Wed Mar 11, 2020 5:31 pm

Re: 2011 fails to start on Arch

Post by SuperTech »

Thank you for sharing the logs and workaround. I have forwarded the details to our developer team.
petermross
Posts: 15
Joined: Sat Sep 13, 2008 1:08 pm

Re: 2011 fails to start on Arch

Post by petermross »

Just to confirm: I have the same problem on Arch Linux when using openssl-3.3.0 (that is, textmakernx etc crashes immediately). Simply downgrading to openssl-3.2.1 and then restarting Linux fixed the problem for me.
kalikusu
Posts: 7
Joined: Thu Sep 21, 2023 10:46 am

Re: 2011 fails to start on Arch

Post by kalikusu »

Had the same problem on Softmaker 2024 rev S1210.0217 after linux manjaro [Stable Update] 2024-05-13

The problem appears to be related to openssl.

The problem can be resolved by disabling the network for the process.
Temporarily modifying launcher commands for the respective apps:

Code: Select all

unshare -r -n softmaker-office-2024-planmaker %F
unshare -r -n softmaker-office-2024-presentations %F
unshare -r -n softmaker-office-2024-textmaker %F
This can be undone once a fix becomes available:

Code: Select all

softmaker-office-2024-planmaker %F
softmaker-office-2024-presentations %F
softmaker-office-2024-textmaker %F
The solution is also posted on the manjaro support forum.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3172
Joined: Wed Mar 11, 2020 5:31 pm

Re: 2011 fails to start on Arch

Post by SuperTech »

Our developer team have fixed this problem and the solution will be included in the next service pack. For more details, please check your private inbox.
Post Reply

Return to “SoftMaker Office NX and 2024 for Linux (General)”