File formate not supporting

[Madhusudansaini]

I was writing a novel since last 6 months in textmaker but suddenly today when I opened the file then I got a error, "this file formate is not supporting". Please recover my file, it's not just a file rather my hardwork of months.

[SuperTech]

Thanks for your post, and sorry to know about your file. But we have backup feature in SoftMaker Office to save important work from such unfortunate incidents.

Please click on ribbon command File | Options | Backup tab and check what all options are enabled there. Please also check the mentioned folder for your latest file backup.

[Madhusudansaini]

I didn't found any backup tab in the options. Kindly help me out to overcome this error.

[Madhusudansaini]

Can you please recover this file?

[SuperTech]

Yes, sure, I am trying to help you with this only. Please check this screenshot and open backup options.

Please take a screenshot of your backup options and share here so that we can further help you with this.

[Madhusudansaini]

There is no any backup option. I have attached the photo, please check it.

[SuperTech]

Thanks for sharing the screenshot. It seems you are using FreeOffice and not SoftMaker Office 2021, so please check Files tab instead of backup tab.

Also, please check the folder in which this file was stored, you will find a file with the same name and BAK file extension. Please make a copy of that file, rename its extension to TMDX, open and check it.

[Madhusudansaini]

The file formate is not supported. I tried as you told. When I'm opening the bak file, it showing some sort of coding language which have multiple symbols.

[miguel-c]

1.Please make a copy of the bak file
2.Then rename it from file.bak to file.tmdx
3.Open file.tmdx.

If it doesn't work, please send us the bak file.

[Madhusudansaini]

I have attached the tmdx file but while I'm trying to attach the bak file, it's showing an error, invalid extension.

[SuperTech]

Please zip the BAK file and then upload it here.

[Madhusudansaini]

I have attached the zip file below. Kindly check it out.

[miguel-c]

The BAK file is also damaged.
I used a file comparison tool and it says both files are identical (BAK and TMDX).
DOCX and TMDX files are basically ZIP files with multiple files inside of them.
When I rename them to ZIP and then open them in WinRAR, it says "Unexpected End of Archive".
Unfortunately, the file is corrupted and there's nothing we can do.