Usually, I use SoftMaker on my Windows 11 PC without problems. I have just tried to open PlanMaker on my Windows 11 laptop and it has taken a long time to open. I then tried TextMaker and had the same problem.
All my other apps and programs open immediately.
Can anyone tell me what may be causing this problem, please?
Slow opening on Windows laptop
Re: Slow opening on Windows laptop
Thanks for posting your problem. Please check and confirm that your default printer is online or offline at the time of starting the app.
Re: Slow opening on Windows laptop
Thanks for checking it. Please run TextMaker with -debug:
TextMaker.exe -debug
This creates the file tmlog.txt in Documents\SoftMaker. Post this file here or send it to forum (at) softmaker.com so that we can troubleshoot this problem. Also, share your sminfo file, which you can generate by clicking on '?' > About > Write system information.
TextMaker.exe -debug
This creates the file tmlog.txt in Documents\SoftMaker. Post this file here or send it to forum (at) softmaker.com so that we can troubleshoot this problem. Also, share your sminfo file, which you can generate by clicking on '?' > About > Write system information.
Re: Slow opening on Windows laptop
I have tried to run the TextMaker.exe -debug but TextMaker opens with a blank document and the text file does not appear in Documents\SoftMaker. I must be doing something wrong!
sminfo.txt attached
sminfo.txt attached
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- sminfo.txt
- (21.87 KiB) Downloaded 459 times
Re: Slow opening on Windows laptop
Thanks for trying. Please unzip the attached file and run the bat file, which will produce a tmlog.txt file for you.
Re: Slow opening on Windows laptop
Thanks. I've attached the tmlog.txt file. Hope that's OK.
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- tmlog.txt
- (40.22 KiB) Downloaded 387 times
Re: Slow opening on Windows laptop
Thanks for sharing tmlog.txt. I have forwarded the details to our developer team for further investigation of this problem.