Error with silent installation

[Diumen]

Hi,

I tried to run the silent installation of FreeOffice 2021 MSI (version 2021.1036) with the parameter

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/qn

.
However, the installer log shows the following error:

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MSI (s) (9C:B8) [05:35:16:839]: Doing action: ID1360
Action ended 5:35:16: ID1357. Return value 1.
MSI (s) (9C:B8) [05:35:16:839]: PROPERTY CHANGE: Adding TBINST property. Its value is '\tb'.

and the installation fails.
Trying the same with a non-silent installation shows the following in the log:

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MSI (s) (5C:50) [05:49:04:126]: Doing action: ID1360
Action 5:49:04: ID1360. 
Action start 5:49:04: ID1360.
MSI (s) (5C:50) [05:49:04:126]: PROPERTY CHANGE: Modifying TBINST property. Its current value is 'C:\Program Files (x86)\SoftMaker FreeOffice 2021\tb\'. Its new value: 'C:\Program Files (x86)\SoftMaker FreeOffice 2021\\tb'.
Action ended 5:49:04: ID1360. Return value 1.

My guess is that there is some custom actions in the

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InstallUISequence

that aren't being run in the

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InstallExecuteSequence

in the MSI which result in the properties not being initialized correctly.
Could you please take a look and let me know if this is an error on my part?

[SuperTech]

Thanks for reporting this problem. Please share the complete command which you used and share a screenshot of that if possible.

[Diumen]

Thanks for the reply!
The command line I used is

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msiexec.exe /i freeoffice2021.msi /qn /L*v C:\freeoffice2021.log

There is no screenshot I could show because it's a silent installation, but I have attached the full log file.

[SuperTech]

Thanks for sharing the complete command and the log file. Checking on log, we found that there was error 1603 which is not because of the package.

Please check the complete details here : Error 1603 when you try to install a Windows Installer package: A fatal error occurred during installation

[Diumen]

Like I said the non-silent installation with default parameters works just fine.
The error I'm referring to occurs earlier in the log i.e., in line 1166

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Fehler 1606. Auf die Netzwerkadresse \tb konnte nicht zugegriffen werden.

the path is set in line 1079

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MSI (s) (E8:F0) [22:23:15:303]: PROPERTY CHANGE: Adding TBINST property. Its value is '\tb'.

I've attached the full log for the non-silent installation with all default parameters for comparison (zipped because it was too large).
Command line to install was

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msiexec.exe /i freeoffice2021.msi /L*v C:\freeoffice2021-non-silent.log

the path is set in line 1184 and 1460

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MSI (c) (D8:7C) [22:29:39:640]: PROPERTY CHANGE: Adding TBINST property. Its value is 'C:\Program Files (x86)\SoftMaker FreeOffice 2021\tb\'.
MSI (s) (50:14) [22:30:06:586]: PROPERTY CHANGE: Adding TBINST property. Its value is 'C:\Program Files (x86)\SoftMaker FreeOffice 2021\tb\'.

[SuperTech]

Please check the user manual for deployment of SoftMaker Office, same commands are applicable for FreeOffice: User manual.

According to manual, APPLICATIONFOLDER is a mandatory parameter for silent installation.

From next revision onwards, our developer team removed this necessity but till now it is.