Subscription Issue

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razazaidi1
Posts: 39
Joined: Sat Jan 09, 2021 2:18 am

Subscription Issue

Post by razazaidi1 »

On 03 May 2021 I had entered a subscription monthly as I wanted to use the Print Function which is not available on the free version

Today after an update of PlanMaker when I entered Print then PlanMaker opened the dialog box asking for subscription

My complaint is that once I have subscribed and the subscription period is not over yet why I need to pay again
martin-k
SoftMaker Team
SoftMaker Team
Posts: 3103
Joined: Fri Nov 21, 2003 4:57 pm
Location: Nürnberg, Germany
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Re: Subscription Issue

Post by martin-k »

If you received an update today, you are still in the beta program and should leave it. Subscriptions don't work inside a beta test.

Instructions for leaving the beta: https://www.softmaker.com/newsletter/n. ... 1-05-16-en
Martin Kotulla
SoftMaker Software GmbH
razazaidi1
Posts: 39
Joined: Sat Jan 09, 2021 2:18 am

Re: Subscription Issue

Post by razazaidi1 »

Thanks

Followed your suggestions and everything is okay now

Must say an excellent program and an even better support team

Thanks for your help

Regards
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