The connection to the server failed.

[PeterMc]

All softmaker programs are now giving this error whener I try to start them:

err.png (6.28 KiB) Viewed 3052 times

I've tried rebooting, turning off filewall and antivirus, to no avail. All other programs can access the internet fine. 'Retry' always fails, and 'Cancel' closes the program.

Is there anything I can reset to get it going again?

[martin-k]

To investigate this, I need the affected product key. Please send it by e-mail to forum (at) softmaker.com and reference this thread.

[PeterMc]

Done. Thanks for your help!

[PeterMc]

I just tried the 'repair' installation (via Windows Settings). Still no go.

Amendment: it did work! For some reason, the first attempt to start an app failed, but subsequent attempts have been fine.

No further action required; thanks!