no way to receive a key

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solos-bk
Posts: 1
Joined: Wed Sep 25, 2019 4:10 pm

no way to receive a key

Post by solos-bk »

After installing the Mac version of freeoffice2018 , when starting any of its 3 components I am instructed to apply for a licence key , but on clicking the request button I continually get the response that the server is not available, although I have a perfect internet connection.

Any suggestions for getting the key in an other way ?


regards bart
miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: no way to receive a key

Post by miguel-c »

Hi, please disable your firewall temporarily or add licensing.softmaker.com to your firewall whitelist.
miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: no way to receive a key

Post by miguel-c »

Also, please download the latest version 971 that will probably solve the issue.
adimarian
Posts: 1
Joined: Thu Oct 10, 2019 9:59 am

Re: no way to receive a key

Post by adimarian »

The issue is not resoved yet, I downloaded today last version and can't get the key :(
miguel-c
SoftMaker Team
SoftMaker Team
Posts: 1233
Joined: Wed Jun 05, 2019 12:02 pm

Re: no way to receive a key

Post by miguel-c »

Sorry..., another update is on the forge that fixes this.
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