Can't print, PlanMaker freezes on various PCs...

[nelsant]

Windows 10 Home 64bit, on 2 different PC's.

Tried FreeOffice in December 2018. It worked fine, but sometimes, PlanMaker was slow, so I decide to go with SoftMaker Offcice 2018 NX universal, since there was a 64bit version. FreeOffice is 32bit. Never tried to print on FreeOffice.

Uninstalled FreeOffice, installed SofMaker Office and didn't work. Couldn't even open documents. When I tried to open a document, Plan or Text, program started, but never opened selected documents.

So, maybe because it could be an upgrade, installed FreeOffice again, and then, SoftMaker Office 64bit, and it worked.

But, PlanMaker freezes everytime I need to print. Have to close it on TaskManager, or it gets stuck fever. From time time, it prints, with hours of delay, but with black areas on cell groups, without borders, etc...

Tried to save files on native Sofmaker Office (pmdx);
Tried, to fix installation, using Panel Control, Programs;
Tried to uninstall and re-install printer;
Tried to uninstall 64bit, and install 32bit;

Problem remains on both PCs.

Later, decide to uninstall Sofmaker Office, and go back to FreeOffice, and problem remains.

Reported situation 2 times at support, portuguese (Brasil), but never had an answer. I'm using portuguese (Portugal) version. There's no portuguese (Portugal) support, that is why I used portuguese (Brasil) support.


I really need some help, because at this time, I feel like I have threw money away...

[sven-l]

Could you please try to install the 32bit version of SoftMaker Office 2018 and see if it works better on your machine?
https://www.softmaker.com/en/

[nelsant]

Already tried, as explained on first post.

Situation remains.
It's not only with 1 PC or only with 1 printer.
It's the same on 2 different PC's and different printers.

Maybe a problem with download link...?

Trying to insert picture from the "freezing" moment.
It's in portuguese, but it's easy to understand that it's the printing window.
After this, I can only close it with TaskManager, or insisting on closing window, and then, windows reports error to Microsoft.

[sven-l]

Please remove the printer from Windows and then add it again. Make sure the newest available printer driver is installed. Does that help?

[nelsant]

Already did that before first post, no sucess.

Yesterday, 28/1/2018, windows made update kb4476976.
After this, EPSON (one of the printers) also made firmware update.

After this, PlanMaker 64bit is working better and it's possible to print without "freezing".

I don't know if it's normal, but MS Office had a considerable faster response... Sometimes, it's takes about 5 to 10 seconds to save files or make a simple cell alteration.


Is it normal?


Now, I have to try on another 2 PC's (windows 10 64bit and Windows 10 32bit) and different printer (Brother).

[nelsant]

Seems to be working fine.


Never had a reply from SUPPORT, very disappointing from a paid software:


https://www.softmaker.com/pt/assistente-de-suporte

[sven-l]

So does the problem still exist or does it work fine now?

[nelsant]

Works fine