Presentations Won't Start
Presentations Won't Start
Hi, I've just installed SOF 2018 on two W7 PCs, both SP1 and fully up to date. Installation went fine, Textmaker and Planmaker work fine, but Presentations won't launch on either machine. Review of Task manager indicates that there's not even a process running. Please can someone assist? Many thanks, James
Re: Presentations Won't Start
Please try to start Presentations with the Parameter -disableopengl. Does it work?
Additionally, please start it with parameter -debug and send us the log file (prlog.txt). This will let us check the OpenGL capabilities of your graphics card.
Additionally, please start it with parameter -debug and send us the log file (prlog.txt). This will let us check the OpenGL capabilities of your graphics card.
Sven Leßmann
SoftMaker Software GmbH
SoftMaker Software GmbH
Re: Presentations Won't Start
same problem
OS - Win Server 2012
link - "C:\Program Files (x86)\SoftMaker FreeOffice 2018\Presentations.exe" -disableopengl -debug
no debug info
OS - Win Server 2012
link - "C:\Program Files (x86)\SoftMaker FreeOffice 2018\Presentations.exe" -disableopengl -debug
no debug info
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Re: Presentations Won't Start
-debug creates the file prlog.txt in My Documents. You need to search for the file there and send it to us.
Martin Kotulla
SoftMaker Software GmbH
SoftMaker Software GmbH
Re: Presentations Won't Start
Hi Sven, just got around to this again. Running with -disableopengl works and seems to read files OK. 2x rlog.txt attached, opengl disabled (runs OK) and enabled (hangs).
Thoughts? Many thanks,
James
Thoughts? Many thanks,
James
- Attachments
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- prlog2.txt
- (6.99 KiB) Downloaded 525 times
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- prlog.txt
- (28.19 KiB) Downloaded 468 times
Re: Presentations Won't Start
Thank you! I will report this to the developers.
Sven Leßmann
SoftMaker Software GmbH
SoftMaker Software GmbH
Re: Presentations Won't Start
The issue has been solved and won't occur anymore with the next service pack.
Sven Leßmann
SoftMaker Software GmbH
SoftMaker Software GmbH