Presentations Won't Start

[JamesL]

Hi, I've just installed SOF 2018 on two W7 PCs, both SP1 and fully up to date. Installation went fine, Textmaker and Planmaker work fine, but Presentations won't launch on either machine. Review of Task manager indicates that there's not even a process running. Please can someone assist? Many thanks, James

[sven-l]

Please try to start Presentations with the Parameter -disableopengl. Does it work?

Additionally, please start it with parameter -debug and send us the log file (prlog.txt). This will let us check the OpenGL capabilities of your graphics card.

[ezodoc]

same problem
OS - Win Server 2012
link - "C:\Program Files (x86)\SoftMaker FreeOffice 2018\Presentations.exe" -disableopengl -debug
no debug info

[martin-k]

-debug creates the file prlog.txt in My Documents. You need to search for the file there and send it to us.

[JamesL]

Hi Sven, just got around to this again. Running with -disableopengl works and seems to read files OK. 2x rlog.txt attached, opengl disabled (runs OK) and enabled (hangs).

Thoughts? Many thanks,

James

[sven-l]

Hi Sven, just got around to this again. Running with -disableopengl works and seems to read files OK. 2x rlog.txt attached, opengl disabled (runs OK) and enabled (hangs).

Thoughts? Many thanks,

James

Thank you! I will report this to the developers.

[sven-l]

The issue has been solved and won't occur anymore with the next service pack.