Slide Show shuts down when multiple files open

[DGingrich]

When I have multiple files open at once in Presentations, then try to run a slide show with one of those files, the slide show is hidden after about a minute when one of the open files is displayed in front of the slide show. A small slice of the slide show remains visible at the bottom of the screen. Clicking on that slice brings the full slide show back into view.

This glitch seems to have appeared just in the past month or two. I just now reinstalled Presentations 2018, but the glitch remains.

Operating system: Windows 10.
Files I am using in Presentations: Presentations document; Microsoft PowerPoint Presentation; Microsoft PowerPoint 97-2003 document; etc.

Does anyone have a solution? Obviously, a slide show that quits isn't nice when you are showing songs in church!

[sven-l]

Please send us a sample file to forum(at)softmaker.com referring to this thread.

[DGingrich]

A sample of one of the files I was using when the slide show shut down? Will do, thanks.

[DGingrich]

FYI: I have not received any response to the file I submitted. Do you have a solution for my problem?

[sven-l]

Not yet. I will inform you via e-Mail as soon as we have a solution.

[DGingrich]

Thanks much!

[DGingrich]

Hello again. I thought I should ask again if there is any light on my problem. The slide show crashed multiple times again this Sunday during our service.

[sven-l]

Hello again. I thought I should ask again if there is any light on my problem. The slide show crashed multiple times again this Sunday during our service.

Until now we could not reproduce that issue here. There were no crash at all with your sent samples. I will send you an hotfix via PM. Please install it and let us know if it solved the problem.

[DGingrich]

Thanks Sven. I responded to your PM.