Presentations2018 segmentation fault

[tjakobi]

Since yesterday I seem to not be able to start presentations anymore. All I get is a segfault:

Code: Select all

presentations18
/usr/bin/presentations18: line 5: 13007 Segmentation fault      /usr/share/office2018/presentations "$@"

I already tried reinstalling from the .deb package. I'm running Debian 8.6 64bit and use the 64bit version of the software, too.

I'd like to attach debug output, however, even that does not seem to work (segmentation fault and no log file).

Edit: was able to produce a log file with strace; bzipped version attached.

Thank You,
Tobias

[tjakobi]

Interestingly I also get a segmentation fault when using the 2016 version. However, I can start presentation16 normally. The segfault occurs reproducible always when I try to open the Options dialog.

Top line: 2018 version
Bottom line: 2016 version

Code: Select all

[46018.727538] presentations[25230]: segfault at fe165a80 ip 00007fe212057d57 sp 00007ffcb7122428 error 6 in libc-2.24.so[7fe211fd4000+195000]
[46200.155538] presentations[25960]: segfault at 2266520 ip 00000000f72fa64d sp 00000000fff48568 error 6 in libc-2.24.so[f71d2000+1b1000]

[sven-l]

I will report this issue to the developers.

[tjakobi]

Thank you!

[tjakobi]

I could pinpoint the segfault to my multi-monitor setup.
Using 2 monitors next to each other presentation18 starts normally.
Adding a third monitor above presentation18 instantly crashes.

[ArtForm]

I have 4 monitors side by side. presentation18 crashes on startup.

four.png (3.91 KiB) Viewed 63277 times

Crash

If I disable two of my monitors, the program opens just fine.

two.png (5.22 KiB) Viewed 63277 times

Good

[sven-l]

Does it still crash with rev.933 (latest service pack)? If yes, could you please attach the crash report?

[ArtForm]

Crash report is attached. I am on revision 933, using Fedora 28 with Nvidia drivers

[sven-l]

since rev.933, Presentations should offer to send a complete crash report (a zipped file with several files in it). Please send it to crashreport (at) softmaker.de. Thank you!

[ArtForm]

Softmaker crash reporter requires an email application to be set up in order to send the files. It does not otherwise provide access to the zip file that stores the files. My email client is entirely web-based, so I cannot use the crash reporter. Oh well.