SoftMaker.com

Thanks for the information about the process you follow. What is a reasonable timeout period before I should decide that you probably did not receive the email and I should try again?

What sort of turnaround should I expect from email to the support staff? I sent in two questions last Wednesday and received an immediate answer by Thursday morning. The response to the first question asked me to send in a document demonstrating the issue. On Thursday I sent an email with the docume...